Customer Service


The personal data collected through this website is information that can identify users, such as name, date of birth, e-mail address, telephone number, postal address (“Personal Data”).

Sara Srl collects, processes and uses (hereinafter: “uses” or “treats”) the Personal Data provided directly by you in accordance with European and Italian legislation on the protection of Personal Data (with specific reference to the Legislative Decree of 30 June 2003, n 196 concerning the protection of Personal Data and subsequent amendments, or “Privacy Code”, for the following purposes:

  1. provide certain services you requested; by way of example, allow you to participate in a survey or a prize contest, send you free samples or respond to your requests for information about us and our products. Within the limits allowed by the type of your request, you can contact us anonymously or with a pseudonym.
  2. to comply with legal obligations, regulations and EU regulations (including anti-money laundering legislation) and exercise our rights in court; For the purposes indicated above in points a) and b), the provision of your Personal Data is necessary, and in the absence Sara Srl will not be able to provide the services requested.
  3. for commercial and marketing purposes, for example to send you our newsletter, providing you monthly information about the latest product news, contests, events organized by Sara and promotional activities. The use for commercial and marketing purposes will take place with your explicit informed consent, for example by inviting you to mark the appropriate box in the relevant section of the site or in the context of a prize event. In these cases the consent to the processing is optional: a refusal will prevent us from informing you about the promotional initiatives and the events indicated above, but will have no consequence on the possibility of using other services or participating in our initiatives. We contact you through the communication channels for which you have given your consent, for example by e-mail, if you have provided us with your e-mail address, or by phone or SMS if you have provided us with your landline number or of mobile phone. To avoid receiving communications via telephone, simply do not indicate your number when completing the form, or write to us to request cancellation. Furthermore, at any time you can refuse to send advertising material or the newsletter by following the instructions contained in each communication or by using the form in the “Contact Us” section of the Website (

If you provide Personal Data to third parties (eg family or friends), you must ensure that such third parties are informed and have consented to the use of Personal Data as described in this statement.

Scope of processing and dissemination of data

The data controller is Sara Srl, as defined above, which you can contact using the form in the “Contact Us” section of the website (

All the other subjects who will have access to the Personal Data, hereinafter exemplified, will use them as Appointees or Responsible of the treatment according to the cases. The Personal Data will be processed by Sara Srl, whose servers are located in Italy, which for this purpose could use the services of third party service providers.

Personal Data may be accessible to Sara Srl employees or group companies in Italy and abroad.

For all the purposes indicated in point 1, it may be necessary for Sara to transfer Personal Data for further processing to external service providers. Service providers, for example, could be entrusted with sending the goods, distributing advertising material or managing certain aspects of prize events. Sara Srl requires that these third parties agree to use your Personal Data by following our instructions, in compliance with this information, and in compliance with the Privacy Code.

We may also disclose Personal Data if required by law or governmental regulations.

Any other transfer of Personal Data, for example the transfer of logon data from our site to a social community of third parties or to web services such as Facebook or other types of social media, takes place only with the explicit consent of the user.

Sara Srl ensures that it will not sell or transfer the Personal Data to third parties for use by them for commercial purposes.

Processing methods and storage times

The Personal Data will be processed with and without the use of electronic tools in compliance with the Privacy Code, including the security profile.

The Personal Data used will be kept for the time necessary to perform the service or in compliance with the time limits indicated by the applicable laws.

Contact, Information, Withdrawal of consent, Blocking, Cancellation of Personal Data

Without any obligation, you can at any time request the updated list of the subjects to whom we communicate Personal Data and exercise the rights recognized by art. 7 of the Privacy Code, for example revoke the consent to the use of your Personal Data, partially or completely block your personal information, request information on the Personal Data in our possession and request its modification. No special formalities are required. Simply write to Sara Srl using the form in the “Contact Us” section of the website ( To withdraw your consent to the newsletter you can write to us through the section (

Data Security

We use technologies and security measures provided by the Privacy Code to protect your Personal Data against loss, modification or access by unauthorized persons.

Updates and Variations to this Statement

We may modify or update certain parts of this Policy at any time and without notice. Please check it periodically to be aware of any changes or updates.